Frequently Asked Questions

Founded in 1986 by Stan Curtis in Cody, Wyoming. We've been serving the Big Horn Basin for over 40 years as a family-owned, independent plumbing company. We're not a franchise or national chain — we're your neighbors committed to our community's reputation.

We serve Cody and 12+ communities across Wyoming's Big Horn Basin: Powell, Lovell, Greybull, Basin, Worland, Thermopolis, Meeteetse, Byron, Clark, Shell, Burlington, and Ten Sleep. We operate throughout Park County, Big Horn County, Washakie County, and Hot Springs County. Learn more on our service areas page.

Yes. Fully licensed and insured in Wyoming. We carry general liability and workers' compensation coverage. Happy to provide proof upon request. Our licenses are current and in good standing with the state of Wyoming.

We specialize exclusively in residential plumbing, heating, and HVAC work. Residential homeowners in Cody and the Big Horn Basin are our focus. This allows us to deliver the personalized service and expertise that homeowners deserve.

Service calls typically range from $85 to $250 depending on the job. We provide free estimates for most plumbing work, including repairs, installations, and replacements. Emergency and after-hours calls may carry an additional fee. Call (307) 587-3713 for a free estimate on your specific project.

Yes. We provide free, no-obligation estimates for most plumbing, heating, and HVAC work. We'll inspect the issue, explain what needs to be done, and give you a clear price before any work begins. Emergency service fees apply to after-hours calls, but there are no hidden charges or surprise fees on the final bill.

We charge for service calls, parts, labor, and (if applicable) an emergency after-hours fee. You get a written estimate before work starts. No surprises, no hidden fees. If there's a less expensive option that solves your problem just as well, we'll tell you about it — even if it means we earn less on the job.

We stand behind our work. If something isn't right, we come back and make it right at no additional charge to you. Most parts and equipment come with manufacturer warranties. We'll explain what's covered and for how long.

Full plumbing services including drain cleaning, pipe repair and replacement (copper, PEX, PVC), fixture installation and upgrades, water purification, backflow prevention, sewer line repair and inspection, leaking pipe detection, and emergency plumbing service. We also handle faucet repairs, toilet repairs, under-sink plumbing, and repiping entire homes.

Yes. We handle slow drains and clogs. First, we diagnose the issue — it might be a simple clog, a vented vent stack, or a deeper problem in the main line. We use camera inspection to see exactly what's happening, then recommend the best solution. We can clear most clogs without tearing into your walls or cutting into cabinets.

Both. If the leak is in a fitting or connector, we often repair it. If the pipe itself is compromised, we repair the affected section or replace the entire line (if it's old and failing). We can patch small holes, replace sections of copper or PVC, or repipe an entire home. Call us and we'll assess the situation.

Yes. If your water bill suddenly spikes or you suspect a hidden leak, we use electronic leak detection equipment to find slow leaks in walls, under floors, and in underground lines. We can then repair the leak without unnecessary damage to your home.

Yes. If hard water is damaging your fixtures or making it hard to get clean, we can install and maintain water purification systems. We'll test your water, recommend the right system for your home's needs, and handle installation and setup. Most homes in the Big Horn Basin benefit from water treatment.

Yes. We repair furnaces, diagnose heating failures, and handle full furnace replacement. We work on gas furnaces, electric heat, and other heating systems. If your furnace stops working before winter, call us immediately. We respond quickly to heating emergencies.

If your furnace is under 10-12 years old and the repair is minor, repair usually makes sense. If it's over 12-15 years old, failing frequently, or the repair costs more than 50% of a new furnace, replacement is more economical. We'll give you the honest assessment, not just push you toward replacement.

Yes. We install, repair, and maintain boiler systems and radiant floor heating. Both require specialized knowledge, and we have it. If your radiant system isn't heating or your boiler isn't performing, call us for diagnosis and repair.

Yes. Heat pumps are increasingly popular for heating efficiency. We install both air-source and ground-source heat pumps, handle maintenance, and can integrate them with existing systems. Heat pumps work well in Wyoming's climate when properly sized and installed.

Annual maintenance includes filter replacement, system inspection, thermostat check, cleaning internal components, checking refrigerant levels, and ensuring everything is running efficiently. Fall maintenance before heating season is critical in Wyoming. Spring maintenance prepares air conditioning systems for summer.

If it's under 8-10 years old with a minor issue, repair usually makes sense. Over 10 years, leaking from the tank, or needing frequent repairs — replacement is more cost-effective. Tankless water heaters last 15-20 years. Call (307) 587-3713 for an honest assessment.

Tank water heaters store hot water; tankless heat water on demand. Tankless units are more energy-efficient, take up less space, and provide hot water indefinitely. Tank units are less expensive upfront and simpler to install. Tankless requires higher flow rates and may not suit all homes. We can help you choose the right system for your needs.

Leaks usually mean the tank is corroding and failing. Once a tank starts leaking, replacement is necessary — it won't get better. Don't delay; a failing water heater can flood your home. Call us immediately and we'll install a replacement.

Tank water heaters typically last 8-12 years, depending on water quality and maintenance. Tankless units last 15-20 years. Hard water shortens the life of tank heaters. If you have hard water, water treatment can extend your water heater's life significantly.

Yes. If your water heater fails, we can often install a replacement the same day. We keep common sizes and types in stock. Call (307) 587-3713 and we'll get you hot water restored quickly.

Yes. We provide 24/7 emergency service for burst pipes, frozen pipes, water heater leaks, heating failures, gas leaks, sewer backups, and other emergencies. Call (307) 587-3713 any time, day or night, weekends and holidays included.

Insulate pipes in unheated areas (crawl spaces, attics, exterior walls). Keep your thermostat above 55 degrees when away. Open cabinet doors under sinks on exterior walls during cold snaps. Let faucets drip slightly during extreme cold. Disconnect garden hoses before the first freeze. We also offer professional winterization services to prepare homes for Wyoming winters.

Leave immediately — don't flip light switches, don't unplug anything, don't use your phone until you're outside. Once you're safely outside, call us at (307) 587-3713 or the gas utility. Gas emergencies are our top priority, and we respond immediately regardless of the time.

Yes. Fall winterization includes insulating exposed pipes, draining outdoor water lines, shutting off exterior water, blowing out lines, checking thermostats, testing heating systems, and preparing everything for winter. This is essential for mountain cabins and vacation homes.

Shut off the main water supply immediately (your water shut-off is usually near your meter or where water enters the house). Open a faucet to relieve pressure. Call us right away at (307) 587-3713. The longer water flows, the more damage you'll have. We respond quickly to burst pipe emergencies.

Yes. We handle natural gas line installation, propane to natural gas conversions, gas line repair, appliance hookups (ranges, fireplaces, grills, dryers), gas leak detection, and emergency gas line safety. All work is performed by Wyoming-licensed technicians and to code.

Yes. If you suspect a gas leak (rotten egg smell, hissing sound), we use electronic leak detection equipment to pinpoint it. Gas leaks are serious and require immediate attention. Don't wait — call (307) 587-3713 and evacuate if the smell is strong.

Gas line costs depend on distance, accessibility, and complexity. A new appliance hookup might be $200-500, while running a line across a house could be more. Call for a free estimate and we'll quote the exact price for your project.

We serve Cody and 12 communities across the Big Horn Basin: Powell, Lovell, Greybull, Basin, Worland, Thermopolis, Meeteetse, Byron, Clark, Shell, Burlington, and Ten Sleep. Our typical service radius is 20-35 miles from Cody, with extended service to 50+ miles for established customers. Learn more on our service areas page.

Yes. We regularly service mountain cabins, ranches, and rural properties. These properties often have unique challenges — frozen pipes, specialized water systems, gravity-fed water — and we have the experience to handle them. We'll winterize cabins, protect pipes, and maintain heating systems for properties at elevation.

Yes. We provide 24/7 emergency response throughout all service areas. Whether you're in Cody or Thermopolis, if you have a burst pipe, heating failure, or gas leak, call us. We'll dispatch a technician to your location promptly.